Support & contact
Stuck, unsure whether Pass Studio fits how you work, or something looks wrong? Ask. A question before you give up is always welcome, including “can it do this?”
Email support
Write to support@thepassstudio.com. We usually reply within 1 business day. No account needed.
It helps to include your account email, the pass name, and what you expected to happen.
Help chat, inside the app
Signed in? Click Help in the top navigation (in the ☰ menu on phones and tablets), or the round blue chat button at the bottom right of any page.
The assistant answers right away, 24/7. If it cannot solve it, or you ask for a person, the conversation goes to the team with a ticket number and we reply to your account email.
Documentation
Setup guides for passes, loyalty, Shopify, Square, Zapier and the API live in the documentation.
Service status
Think something is down? The status page shows the dashboard, API, integrations and webhooks, with a 30-day history.
Good to know
Installed from the Shopify App Store? Support is the same: the Help chat inside Pass Studio, or the email above. Tell us your store address and we can look at the connection with you.
Want your account or data deleted? Email us from your account address and we will remove it and confirm in writing.
Security or privacy question? See Security & Data and the Privacy Policy, or write to the same address.
Pass Studio is operated by IDARDIRECT LLC. Support is in writing, by chat and email.